Welcome to our website https://www.klartai.com/, for AI assistant (AI Slack Assistant & AI Teams Assistant), Gmail add-on (AI Mail Assistant), AI Product Assistant products. By using our website and the services offered through it, you agree to be bound by the following terms and conditions (the "Terms"). If you do not agree to these Terms, please do not use our website or services.
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Klart AI, doing business as Klart AI (“we”, “us”, or “our”), concerning your access to and use of our products, media channel, mobile website or mobile application related, linked, or otherwise connected there to (collectively, the “Site”).
These General Terms and Conditions of Services are dated: 01/02/2024
The platform, accessible at the following address: https://www.klartai.com/, is the property of KLART AI, a simplified joint-stock company (Société par Actions Simplifiée ) duly registered at the Paris Trade and Companies Register under number 949 210 520 and whose headquarters are located at : 60 rue François Ier 75008 Paris, France (hereinafter referred to as “KLART AI”), which provides services involving the use of an Artificial Intelligence (AI) system designed to assist company employees and their clients by answering their queries.
The publication’s director is Noyan Bilge.
For any request relating to the use of the platform and/or the services offered, you may send an email to the following address: contact@klartai.com.
Besides the terms defined elsewhere in this document, the terms and expressions listed below, and of which the first letter will appear in capital, will have the following meaning. These terms shall have the same meaning whether they are written in the singular or the plural:
The purpose of the General Terms and Conditions of Services is to define the terms and conditions under which the Clients subscribe to, access the Services accessible through the Platform.
They describe in particular:
Any connection to the Platform and/or any use of the Services is subject to compliance with the General Terms and Conditions of Services, which can be accessed at any time by a direct link on the Platform. Any access to or use of the Platform and/or the Services implies the concomitant and unreserved acceptance of the General Terms and Conditions of Services.
The General Terms and Conditions of Services must systematically be brought to the attention of Clients to allow them to access and use the Services.
The General Terms and Conditions of Services apply exclusively to all uses of the Services and prevail over all other conditions, except for those that have been expressly accepted by KLART AI. Accordingly, all other conditions are binding on KLART AI only after written confirmation by its representative.
ANY SUBSCRIPTION TO THE SERVICES REQUIRES THE CLIENT’S EXPRESS, PRIOR, FULL AND COMPLETE ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SERVICES.
BY ACCEPTING THEM WHEN ACCESSING THE PLATFORM AND/OR ACTIVATING THE SERVICES, THE CLIENT ACKNOWLEDGES THAT HE IS BOUND BY THE ENTIRE GENERAL TERMS AND CONDITIONS OF SERVICES.
KLART AI encourages Clients to read them carefully before accessing the Platform, using and/or subscribing to the Services, and recommends that Clients keep a printed version of the General Terms and Conditions of Services applicable upon their first use of the Services, for their personal archives.
KLART AI offers the provision of an AI assistant service connected to company knowledge and tools. The Services are offered for internal teams use or for external clients use
The Services offered are a SaaS service, based on an annual or monthly subscription.
This virtual assistant is intended for internal use by the client company's employees. It is integrated into the company's internal tools and documentation.
The system works by:
This assistant is accessible to customers or members of the client company via an API. It is designed to answer questions based on the company's public documentation.
The system works by:
Clients warrant that they have full legal capacity to register and use the Services and in particular that they:
KLART AI may not be held liable in the event of subscription and/or registration to the Services by persons who do not meet the conditions provided by this section.
Subscription to the Services allows each Client to use the Services according to the subscription plan chosen.
The details of subscription plans are available on the Platform.
KLART AI reserves the right to modify the subscription plans proposed.
As the Services may evolve, KLART AI reserves the right to modify the specifications, features and content of the subscription plans for any reason or to withdraw any of the Services from its subscription plans.
Such changes and/or withdrawals may occur at any time without notice, including after Client has subscribed if such changes result from the Platform's standards, texts or regulations of any kind and/or in the event of any problem, including technical problems, related to the Services. In this case, the Client will be informed by KLART AI and the Subscription may be terminated by the Client.
Finally, KLART AI reserves the right to make improvements, to correct any error or omission on the contents of the subscription plans.
To subscribe to the Services, Clients must ask for a quote to KLART AI or subscribe directly by creating an account on the Platform and following the subscription flow.
The Subscription allows the Client to access the Services until he decides to terminate it according to the terms of the General Terms and Conditions of Services.
The Client must then choose the method of payment and proceed with the payment according to the terms and conditions set out in Article 7 of the General Terms and Conditions of Services.
At the end of the Subscription process, an email is automatically sent by KLART AI to the Client at the email address provided by the Client confirming his Subscription.
KLART AI reserves the right to refuse Subscriptions from any Client in its sole discretion, including but not limited to (i) if the Services are unavailable, (ii) if there is a dispute between the Client and KLART AI regarding a prior Subscription and/or payment of KLART AI' invoices, (iii) if the Client has a business that competes with that of KLART AI and/or if the Client subscribes in order to develop a business that competes with that of KLART AI, either directly or indirectly, through an employee, partner, service provider, or any third party, whether a natural or legal person.
The Subscription comes into effect as of the validation of the Subscription by KLART AI.
The Subscription is concluded for an indefinite period and may be terminated under the conditions of Article 8.
The Client has the possibility to modify at any time his subscription plan through the Platform or by contacting the support team by emailing contact@klartai.com
The modifications are applied directly on the Subscription and the payment terms are modified accordingly.
The prices of the various subscription plans for the Services are expressed in euros (€) excluding taxes (H.T.) with mention of the applicable VAT rate where applicable.
The prices applicable to Subscriptions to the Services are those in effect on the Platform at the time the Client subscribes to the Services and depend on the plan chosen.
KLART AI reserves the right to modify the prices of the plans (as well as the currencies of the prices) at any time.
The Subscription is payable by bank transfer or by credit card (credit card, Visa card, Discover Card, Mastercard, American Express). Electron, Maestro, e-CB, and prepaid CB cards are not accepted.
The Client's credit card number and expiration date are entered on an encrypted server that ensures the security and confidentiality of the data.
KLART AI cannot be held responsible for fraudulent use of the payment methods used.
Upon receipt of the subscription request, a request for debit of the bank account will be sent to the paying organization. The Subscription will be considered concluded upon receipt of the authorization to debit the account by the paying organization.
The payment terms depend on the Services and the plan chosen:
The Client will be charged the amount specified for the chosen plan, until he cancels his Subscription under the conditions provided in Article 8 of the General Terms and Conditions of Services.
The Client is invoiced depending on the payment plan chosen:
Invoices are made out in the Client's name and are sent by email to the Client at the email address provided at the subscription.
In the event of refusal on behalf of the bank of a debit of credit card or refusal of another payment method, the Subscription will not be final and it belongs to the Client to contact the customer service of KLART AI in order to pay his Subscription by any payment method.
In addition, any delay in payment shall automatically incur penalties calculated at the rate of three (3) times the legal interest rate, as of the due date. In addition, the Client shall be liable for a flat-rate collection fee of a minimum of forty (40) euros.
If the payment is not effective after thirty (30) days as of the due date, KLART AI reserves the right to suspend or cancel the Subscription of the Client without being held responsible.
As the General Terms and Conditions of Services have been concluded for an indefinite period, it may be terminated by either Party.
Such termination shall take place three (3) months after one Party has notified the other Party of its wish to terminate the Contract by electronic registered letter / directly on the Platform from the Client's Account / by email to the following address: contact@klartai.com.
Termination requests for annual Subscriptions will not entitle to any refund.
KLART AI reserves the right to terminate and/or suspend the Subscription to the Services as of right and without notice in case of, but not limited to:
and this, without KLART AI’ responsibility being engaged and/or the Client being able to claim any compensation.
In such a case, the termination and/or suspension will be notified to the Client by electronic registered letter.
KLART AI uses all reasonable means at its disposal to ensure quality access to the Services. The Services are accessible via the Platform seven (7) days a week and twenty-four (24) hours a day. KLART AI commits to maintaining a service uptime of 99%, excluding scheduled maintenance periods.
However, due to the nature of the Internet, the connection to the Services is beyond KLART AI’s control and, in general, it cannot guarantee the Client against any deterioration or malfunction.
KLART AI reserves itself the right to interrupt the exploitation of the Platform and/or all or part of the Services at any time, with or without notice, in particular in order to ensure corrective and evolutionary maintenance of the latter, or presentation thereof.
Insofar as possible, Clients shall be notified at least forty eight (48) hours in advance of any planned maintenance, which may affect service availability.
In addition, Clients acknowledge that the Platform and/or the Services may be interrupted for reasons beyond KLART AI’s control and that KLART AI cannot therefore guarantee continuous access to the Platform and Services.
In any event, KLART AI may not be held liable for any interruption and/or malfunction of the Platform or Services, regardless of the cause.
Clients are invited to inform the dedicated support of KLART AI of any technical problem or query they encounter while browsing and/or using the Platform and/or Services, by writing to the following address: contact@klartai.com and describing the problem encountered.
KLART AI undertakes to answer issues or queries with twenty four (24) hours average answering time SLA.
The Services employ an in-house vector database for data storage and retrieval.
External IA tools and services include but are not limited to:
KLART AI shall use OpenAI GPT-4, GPT-3.5, Cohere and other models. KLART AI may change the models, to improve the Services.
Additional IA models and third-party services may be integrated, provided they are in alignment with the privacy standards of KLART AI.
All third-party services are expected to be compliant with the privacy measures of KLART AI. Under no circumstances should these third-parties use Client data for machine learning purposes or retain the data beyond the necessary duration.
KLART AI may not be held liable for any unintended actions or breaches by third-party IA firms. Any issues and/or concerns related to third-party IA firms should be directed to the respective firm.
Clients agree to abide by these General Terms and Conditions of Services and to use the Platform in accordance with the instructions of KLART AI.
Clients agree to comply with their financial obligations.
Clients agree that they will use the Platform only for their own use in accordance with these General Terms. In this regard, Clients agree to refrain from, but not limited to:
The Client ensures that:
The Client is responsible for notifying KLART AI of any changes or updates to his data sources or tools that may affect the Services.
In case of non-compliance with the obligations arising from the acceptance of the present, incidents of payment of the price of a Subscription, delivery of erroneous information at the creation of the Account, fraudulent, abusive or otherwise illegal activity or acts likely to harm the interests of KLART AI, KLART AI reserves the right to suspend without notice access to the Platform and/or the Account or, depending on the seriousness of the Clients infringement, to delete the Account of the Client without that damages can be claimed and take all measures including any legal action civil and criminal against him.
Except as expressly provided, the Platform developed by KLART AI is provided “AS IS” and KLART AI expressly disclaims all warranties and representations of any kind, including any warranty of functionality or quality.
KLART AI shall not be held responsible or considered to have failed to comply with the General Terms and Conditions of Services, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French courts.
KLART AI will not be responsible for the Client content generated by the Platform. The Client is solely responsible for his content and all activities that occur on his Account.
In particular, KLART AI cannot be held responsible for unforeseeable events such as cyber-attacks, security breaches in data transmission or performance guarantees regarding the volume and speed of data transmissions. Under these conditions, it is the responsibility of the Client to take all appropriate measures to protect their own data and/or software, in particular from contamination by any viruses circulating on the Internet.
It is also specified that KLART AI does not control the websites that are directly or indirectly linked to the Platform. Consequently, it excludes any responsibility for the information published there. The links to third party websites are provided for information purposes only and no guarantee is given as to their content.
In general, in the event that a Client does not comply with these General Terms and Conditions of Services, the Client acknowledges and accepts that he is solely responsible for any direct or indirect damage resulting from this towards KLART AI.
In any event, KLART AI’s liability under these General Terms and Conditions of Services shall be limited to direct damages suffered by the Client and shall be expressly limited to the amount of commission paid to KLART AI during the twelve (12) months preceding the occurrence of the damage.
Some elements (in particular images, design, text, technology and/or algorithms) displayed on the Platform and/or the Services are protected by intellectual property laws and, in particular, by copyright and are the exclusive property of KLART AI.
Identically, the trademarks, logos, and animations contained on the Platform and/or Services are the exclusive intellectual property of KLART AI.
It is agreed that the acceptance of the General Terms and Conditions of Services do not cause any transfer of KLART AI’ intellectual property rights.
KLART AI grants Clients, on a personal basis, the non-exclusive and non-transferable right to use the Platform and/or the Services, it being specified that they are prohibited - directly or indirectly - from copying, modifying, creating a derivative work, reverse engineer or assemble or in any other way attempt to obtain the source code (except as provided by law), sell, assign, sub-license or transfer in any way whatsoever any right pertaining to the Platform or the Services or associated software.
Clients agree not to modify in any way the Platform, the Services or related software and/or not to use modified versions thereof and in particular, among others, with a view to obtain unauthorized access to the Platform and/or the Services.
Clients are informed and acknowledge that the Platform, the Services, and any software used in connection therewith may contain confidential information or information protected by the intellectual property law in force or any other law. Clients agree not to modify, rent, borrow, sell, distribute this content, or create derivative works incorporating all or part of this content, unless they have received KLART AI prior express permission.
The Intellectual Property Elements are made available to the Client, free of charge, for the sole purpose of using the Platform and the Services and in the context of normal use of their functionalities.
This authorization to use the Intellectual Property Elements is personal, non-exclusive, and non-transferable. KLART AI may revoke this authorization to use the Intellectual Property Elements at any time.
Clients are prohibited - directly or indirectly - from copying, modifying, creating a derivative work, reversing the design or assembly or in any other way attempting to find the source code (except as provided for by law), selling, assigning, sub-licensing or transferring in any way whatsoever any right pertaining to the Intellectual Property Elements. The Client undertakes not to modify the Intellectual Property Elements in any way.
In the event of non-compliant or abusive use of the Intellectual Property Elements, KLART AI reserves itself the right to take any legal action to stop the infringement of its property rights.
In accordance with the amended law n°78-17 of 6 January 1978 relating to information technology, files, and freedoms, known as the "Loi informatique et Libertés", the GDPR and the California Consumer Privacy Act (CCPA), Clients are informed that KLART AI carries out automated processing of their personal data for the purpose of using the Services.
This data can be transmitted to the subcontractors of KLART AI who contribute to these relations for their management, execution, treatment and payment.
Each Client has the right to access, modify, rectify, limit, port and delete data concerning him, as well as the right to object.
To this end, they should contact the support department by email at the following address: contact@klartai.com.
Clients are reminded that, as regards rectifications and updates of data relating to their Account, they make the necessary changes and deletions directly on their own Account.
For more information, KLART AI invites Clients to read the Privacy Policy accessible on the Platform under the “Privacy Policy” section.
The said policy is an integral part of the General Terms and Conditions of Services. Acceptance of the General Terms and Conditions of Services implies acceptance of the related Privacy Policy.
It is specified that the privacy policy is compliant with the GDPR.
The Client expressly authorizes KLART AI and its affiliates to use his name, his logo, his brand and/or any other distinctive sign as a commercial reference, on any communication support of its choice, in particular on its website and this during the duration of the Subscription by the Client and for a duration of two (2) years following the end of his Subscription.
KLART AI shall not be held responsible or considered to have failed to comply with the General Terms and Conditions of Services, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French courts.
Force majeure occurs in contractual matters when an event beyond the control of the debtor, which could not reasonably be foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is automatically terminated, and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the French Civil Code.
In case of occurrence of one of the above-mentioned events, KLART AI will try to inform the Client as soon as possible.
The General Terms and Conditions of Services constitute the entire agreement between the Clients and KLART AI regarding the Subscription of the Services.
In the event of a contradiction between the General Terms and Conditions of Services and other elements, rules or guidelines appearing on the Platform, the General Terms and Conditions of Services shall prevail.
KLART AI reserves the right to modify these General Terms and Conditions of Services at any time, in particular in order to take into account any legal, jurisprudential, editorial, functional and/or technical developments.
The version of the General Terms and Conditions of Services that prevails is that which is available online on the day the Subscription is validated.
Any Subscription by the Client after publication of the modified General Terms and Conditions of Services shall be deemed to be acceptance by the Client of the new General Terms and Conditions of Services.
In general, if one or more of the clauses or stipulations of the General Terms and Conditions of Services are held to be invalid or declared null and void or unenforceable by law, regulation or following a final decision by a competent court, the other stipulations shall retain their full force and scope.
The language applicable to the General Terms and Conditions of Services is English. If a translation is made, only the English version will be contractually binding.
The files, data and messages recorded in KLART AI’s computer systems will be accepted as proof of the acts and facts occurring between KLART AI and the Clients.
The preservation of records shall be presumed, in the absence of proof to the contrary, to have taken place under reasonable security conditions if the messages, data and other documents are systematically recorded on a reliable and durable medium.
Any failure to exercise, or delay in exercising, a right or prerogative by one party shall not be deemed to be a waiver of the right or prerogative in favour of the other party.
In the same way, the exercise of a single right or the partial exercise of a right or prerogative does not exclude the subsequent exercise of any other right or prerogative provided for in these General Terms and Conditions of Services.
No waiver shall be effective unless set forth in writing and signed by a duly authorized representative of each of the parties.
The validity, execution and interpretation of the General Terms and Conditions of Services and also the Subscription to Services through the Platform, are subject to French law.
For any difficulties and/or questions regarding the Subscription, Clients are invited to contact the customer service department in order to try to find an amicable solution by email at the following address: contact@klartai.com.
In the event of a disagreement between the Parties, one of the Parties must inform the other by means of a registered letter with acknowledgement of receipt. Upon receipt of said letter, and within a period of fifteen (15) days, one of the Parties shall propose an amicable solution to the dispute. If this attempt fails or if there is no response, it may bring its dispute before the competent courts. The Parties therefore undertake to follow the amicable settlement procedure before bringing the matter before the courts, this attempt at mediation being a condition of admissibility for any legal action.
ANY DISPUTE RELATING TO THE VALIDITY, PERFORMANCE AND/OR INTERPRETATION OF THE GENERAL TERMS AND CONDITIONS OF SERVICES APPLICABLE TO THE SERVICES OR THOSE THAT WILL FOLLOW OR RESULT FROM IT SHALL BE SUBJECT TO THE JURISDICTION OF THE COURT OF APPEAL OF PARIS, EVEN IN THE EVENT OF APPEAL OR MULTIPLE DEFENDANTS.
Legal Notice:
Company Name: Klart AI
Legal Structure: Joint-stock company
Share Capital: 300€
Registered Address: 60 rue François Ier 75008 Paris
Email Address to contact the company: contact@klartai.com
Commercial Registry Number: 949 210 520 R.C.S. Paris
VAT Number: 949 210 520
Hosting Provider Information:
Hosting Provider's Name: Amazon Web Services, Inc.
Company Name: Amazon Web Services, Inc.
Address: 38 Avenue John F. Kennedy, L-1855, Luxembourg
Contact information:
If you have any questions or concerns about these Terms or our website or services, please contact us at contact@klartai.com